I booked the trip just yesterday while at work (thanks to my foresight in realizing that I would be out late celebrating Cinco de Mayo and thus unable to make reservations until the following day - far too late for such an extravagant purchase). The booking was made quickly, as I had a meeting to attend within 10 minutes of making the decision.
In retrospect, it was not the wisest decision I have made recently... But with the way my week was going, it was just about par for course.
I received a call this morning from the travel agency with whom we had booked the getaway. They had a question about the personal information of one of the passengers. As it turns out, I had unwittingly sent his nickname flying through the void of the world wide web, where it was taken and turned into a fully issued non-refundable ticket for a person that, according to A's passport, birth certificate and drivers' license, does not exist.
Their advice to me was to call The Airline and try to use my customer wiles to convince them to change the ticket without charging a fee. If that didn't work, I was told that I would have to forfeit the cost of the ticket and purchase an entirely new $414 ticket. After calling The Airline and learning that a.) they would not touch a ticket that had been purchased through a travel agency and b.) that if anyone was going to decide to help me, it would have to be the travel agency, I decided to call the travel agency back. After all, they were the ones who were said to possess the power of divine airline ticket reissuing.
If only it had been so easy. The woman I spoke to emphasized once again that there was nothing they could do, and that they couldn't reissue a ticket for the same reasons that The Airline could not.
On the verge of a nervous breakdown (there would have been multiple contributing factors, this being the final straw), I called A. I called my parents. I sat at my desk with my head in my hands. "Don't let them push you around. This is unacceptable," my dad declared.
And how right he was. That such an injustice was being inflicted on A, me and my exotic vacation was unthinkable!
So I called The Airline once again. I was connected with a nice old lady - in my mind, I am envisioning a grandmotherly figure, wringing her hands with worry - who was still unable to assist me, for a number of reasons, all of which I had already heard by this point.
I called the travel agency once again and THIS TIME the winds of fate were on my side. At first the kind fellow read in his "records" that I had twice spoken to his counterpart, who had already explained why I could not be helped. But then, for a brief magical moment, his voice faltered. There was a slight pause before he said the words I had been so longing to hear:
Can I put you on hold?YES, for the love of all things holy, YES!!! I waited for what seemed like days... OK, not really - I did manage to get some work done while listening to canned telephone "island" music. Mr. Helpful soon came back on the line, and said, "I think I can help you out." After my expression of shock and disbelief, he said, "What can I say? I'm the man!"
The man indeed. He simultaneously hooked me up with a free reissued ticket complete with full legal name AND made a certain customer's Friday turn out to be much happier. Or, at the very least, that much less UNhappy.


